These Terms and Conditions govern your use of oextent.uk and any purchase you make from OEX Tents UK. By using the site or placing an order you agree to these terms. Please read them carefully.

1. About us

oextent.uk is an online store selling tents and camping equipment to customers in the United Kingdom. You can reach us through our contact page.

2. Using our website

You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. You agree to provide accurate information when ordering and to keep your account details secure. You may not use the site for any unlawful purpose or in any way that could damage or disrupt it.

3. Products and pricing

All prices are shown in pounds sterling and include VAT where applicable. We take care to describe and price products accurately, but errors can occur. If we discover an error in the price or description of an item you have ordered, we will contact you and may cancel the order and issue a full refund. Product images are for illustration and colours may vary slightly depending on your screen.

4. Orders and acceptance

When you place an order you will receive an email confirming we have received it. This confirmation does not mean your order has been accepted; acceptance takes place when we dispatch the goods. We may refuse or cancel an order where an item is unavailable, where we suspect fraud, or where a pricing error has occurred, and we will refund any payment taken.

5. Payment

Payment is taken at the time of ordering through our secure payment providers. We do not store your full card details. All payments must clear before goods are dispatched.

6. Delivery

We offer free shipping across the UK. Delivery times are estimates and are not guaranteed; delays can occur due to couriers, weather or busy periods. Risk in the goods passes to you on delivery. Please see your order confirmation for delivery details.

7. Returns and refunds

Your right to return items and receive a refund is set out in our Refund and Returns Policy, which forms part of these terms. This does not affect your statutory rights as a consumer.

8. Intellectual property

All content on this site, including text, images and logos, is protected and may not be copied or used for commercial purposes without our permission.

9. Limitation of liability

We provide the website and products with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by negligence.

10. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the courts of the United Kingdom.

11. Changes to these terms

We may update these Terms and Conditions from time to time. The version published on this page at the time you place an order applies to that order.